HP ENVY 5055 won't accept wireless router password

[Edz2002]

My HP ENVY 5055 wireless printer was working fine until I upgraded to a new computer and windows 10.  Now my printer says it is offline and will not accept my wireless router password when I try to connect it.  It gives me the error code "incorrect password".  The password works for my other devises and worked for my printer until I hooked up my new computer.  I assume the problem is in my printer as the router just puts out the signal.  Any help would be greatly appreciated.

[Nal_NR]

Hi @Edz2002,

Welcome to HP Support Community! I'd like to help!

I see that the printer does not connect to the network, to be able to assist you better, I would like to know the following:

• What is the Operating System installed on the computer?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• Do you have a USB cable to connect the printer by which we can try converting the USB to wireless?

Meanwhile, follow the steps from this document and see if that works. 

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Edz2002,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Edz2002,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.