HP ENVY 5540 QUESTION

[CanAm1551]

Hi all!

My old printer recently gave out and my daughter gave me her extra HP Envy 5540 Printer/Scanner to go with my HP All-In-One desktop computer.

My question is:  How do I get a shortcut icon for this printer/scanner?

[Irfan_06]

Hi @CanAm1551,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're looking for the application icon to print and scan on your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Error messages or Blinking lights (if any) on the unit. / - Is the error message on the printer control panel or the printer application?

- May I know which application are you using to print or scan?

- How is the printer connected to your device? (USB cable or wireless)

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support