HP ENVY 5660 e installation

[Apan]

I have this printer scanner connected to my old faithful 32 bit machine. At the end of march the faithful died and I got new desktop with windows 11. Initially, I could not connect the machine to Wi-Fi. I thought it may be of being old is the cause and i got Deskjet 2842 e. Unfortunately I could  not activate that printer because of extremely poor installation instruction. So I tried the ENVY again and and it is now connected to Wi-Fi.

I downloaded HP Scan and it will not find the envy when I run the software. I have removed the software and downloaded it couple of times. At the very beginning it will recognize ENVY. Then the software will not open.

What am I doing wrong?

Any help will be highly appreciated.

[BeemerBiker · Accepted solution]

Your printer is waking up from sleep and getting a different IP address from the Wi-Fi system it is connected to. It is online but you have an old address. It is like someone changing their phone number and not telling you. The quickest way to solve this is to print directly to the printer using Wi-Fi direct. Alternately go into the modem / router and have the DHCP server assign a fixed IP address for each printer. That way it never changes.

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The below is all know about your printer. Hope I am not oversharing.

If you can print then skip down to the bottom of this post

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Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search. You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours. Do not call any phone numbers revealed in any video or site.

Microsoft's Copilot may have more recent videos.
Watch this video to see how to reset your printer: 5660.
The steps below are Wi-Fi only and do not perform a factory reset.
Microsoft's Copilot may provide alternate solutions.

Steps: 5660 read steps

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.

This video shows how to connect to the router: 5660
Wi-Fi Direct is explained on page 59 of the User Manual, this Wi-Fi setup avoids configuring the router.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 5660
You can find all of the software here. You should select the OS and then look for the phrase "Open All" and click that. 5660

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 5660

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Disassembly is shown in this video: 5660
Printer problems could be cleared by one or more of these HP YouTube videos 5660

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 5660e

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The scanner uses the full feature/function driver. Install that first (see above)

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.





If HP scan is not present then use HP Smart. get HP Smart from the Microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run WSRESET from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps. This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

There can be some differences between HP Scan and Smart

[Apan]

Thank you for the help. I am new with OS 11. I did not know where to look for HP-Scan. Now I know and it works.

Thanks again.