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Locked

‎09-01-2025 09:37 AM

HP Recommended
Product: HP ENVY 5661 e-All-in-One Printer
Operating System: macOS 11.0 Big Sur

HP ENVY 5660 no longer detectable by computer system. Unable to Printer. Internet connection is good

1 REPLY 1

‎10-25-2025 01:36 AM

HP Recommended

Hello YLC1 ,

Thank you for reaching out. Regarding your query on HP ENVY 5660 no longer detectable by computer system. Unable to Printer that you’re experiencing.

 

Appreciate you trying out exhaustive troubleshooting !!!


Kindly review the instructions as below :

-were there any hardware or software changes recently 

- share more details of the product like serial product numbers or complete model name

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/us-en/drivers/hp-envy-5660-e-all-in-one-printer-series/model/6809226

Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS)

https://support.hp.com/sg-en/document/ish_3666269-3612259-16

How to Fix Common HP Printer Problems

https://www.hp.com/us-en/shop/tech-takes/how-to-fix-common-hp-printer-problems

This will help us narrow down the cause and suggest the best fix

I am an HP Employee. Although I am speaking for myself and not for HP.
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