HP ENVY 6032e All-in-One Printer

[GitGoNik]

Operating System: Microsoft Windows 11 (Home)

The printer loses connection to all of my devices. Everything is setup correctly but it produces a printer error. Might be after it has not been used for a period of time (say a week). But often fails between prints. To rectify the communication error I have to unplug the printer from the mains and disconnect the wifi. Plug it back in, re-install and then it works. I have tried all the usual guidance via HP support and assist and this is the only method to resolve. This is not acceptable for a wireless printer, it is so time consuming that I give up and do not print half the time (I am not a big printer user but need ability to print at times and I cannot). And forget scanning! No other devices lose connection like this printer - I am at my wits end - please help!

[Elohi_NR]

Hi @GitGoNik,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

• Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
  
  Restart devices
• Restart your computer or mobile device, printer, and router to clear any error states.
• Disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
• If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
• Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
• Turn off the computer or mobile device that the printer was set up with.
• Restart the router.
• Reconnect the power cord to the printer and to a wall outlet.

Note: HP recommends plugging the printer directly into a wall outlet.

• Turn on the computer or mobile device.
• Check the connection to make sure the same network is used by the printer and the device.
• Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
• Printer: Check the Wireless light on the control panel. If it is solid blue the printer is connected.

Click here for the remaining steps.

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.