HP ENVY 6455e offline

[klwilliams]

I have had this printer only for 4 months. It worked great till about 2 days ago when it suddenly went offline. I have tried reconnecting it to Wi-Fi (pushing button on the back) but it still refuses to connect. What do I need to do? I need my printer for my business. Please help!

[klwilliams]

Hello!! is anyone on here from HP? I wasn't kidding when I said I needed help!

[Betty0610]

@klwilliams

Welcome to the HP Support Community.

Let's restore the network settings on the Printer:

On the back of the printer, press and hold the Wireless button for at least three seconds.

Once done, please connect the Printer to the Wi-Fi.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Gabi1948]

Printer goes offline on its own.  How do I fix this?

[bedale]

Why does my printer frequently go off line, even when the Wi-Fi connection to my home is working properly? 

[Betty0610]

@Gabi1948 @bedale

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[Dsales]

ii have the same issue 😞 all the time so frustrating the reset button doesn't work  always work.  to turn off completely i have to unplug the printer for AC

[Kumar0307]

@Dsales, Welcome to the HP Support Community! I’m here to help.

To assist you better, are you using the same model printer as above?

To connect the printer to your wireless network, refer to - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

• Make sure the printer and the PC are connected to the same wireless network. 
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

You may also refer to - HP printer setup (Wi-Fi network) and HP printer setup (HP Smart app)

Use the HP Smart app to print.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!