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Common problems for Connectivity Issues
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‎10-20-2025 08:52 AM

HP Recommended
Product: HP ENVY 4502 e-All-in-One Printer
Operating System: Microsoft Windows 11

Hello.  Suddenly, after years of no issues, my printer cannot connect to, or even find, my home network.  All of my other devices are working fine, so it is not a wifi issue.  The wireless light is blinking.  I've attempted all of the recommended troubleshooting already via HP and nothing has worked so far (turning off printer, resetting router, setting network settings, etc.)  

 

When going thru the Wireless Setup on the printer, it cannot find any network (it makes it appear that there are none, when in fact there are several and my other devices have no issue connecting to them).  I'm super frustrated and about ready to pitch this thing.

3 REPLIES 3

‎10-20-2025 08:54 AM

HP Recommended

Hellp @choff , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/sg-en/document/ish_3967769-3956733-16

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
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‎10-21-2025 01:46 PM

HP Recommended

Fabio - I've attempted this already.  None of the listed printers match my configuration (I don't have a "Cancel" button), and the pressing the wireless button just leads to reconfiguring the wireless setup, which I've attempted unsuccessfully already.  The only way I can currently use this printer is to manually plug in the USB cord to the laptop, which is far from ideal.

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‎10-22-2025 06:20 AM

HP Recommended

Hello @choff 

 

Please, Try an installation using HP Easy Start

 

HP Easy Start | HP® Support

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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