HP Envy 4500 always offline

[SD4500POS]

HP Envy 4500 refuses to connect to my new wireless router because it thinks "MAC filtering" is enabled when I assure you it most certainly is not. I tried using the wireless setup wizard both on the printer and on the computer, and each time it gives me the same error. I am losing my cool with this and I am feeling a date with a baseball bat in its near future. This is the last time any HP hardware enters this house. Somebody wanna come save it?

[Dragon-Fur]

@SD4500POS 

Welcome to the HP Community Forum.

The following might be useful or "bat fodder" -

Use or ignore as the situation warrants.

"Offline" can be the result of a couple of different conditions -

For example,

• The printer software is corrupted, not installed, or otherwise messed up in the File System.
• The printer is not connecting to your network -- the printer software (if it is installed) might be OK but the printer cannot get to the point where printer software is in play.

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Note:

The "Mac Filtering" error is one of a few messages the code knows how to generate.

The "MAC" address is a guess based on whatever path led the diagnostics to that point.

Ignore the message as useless in the context of what you are doing.

Consider:  Restart everything, including the router that controls your network

Windows and MacOS - Start here – Solutions presented in the order to be completed:

HP printer is offline or not responding

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The following is directed at the printer connection to the router and your network.

The connection is not dependent on the Operating System (not provided) and is a primary "first step" in making sure everything else can be made to work as expected.

Start...

If you are running a Dual Band Network there are several places the dual frequency setup can entangle your older printer.

Reference User Guide > Page 53

A wireless 802.11b/g/n network that includes a wireless router or access point.
NOTE: The HP ENVY 4500 series only supports connections using 2.4GHz.

Make sure the router is broadcasting on both 5GHz and 2.4GHz.

If the router supports it, create a separate SSID named network for each frequency.

Connect the printer to your SSID network for 2.4GHz.

General Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_16

Worth a look...

HP - Wireless Printing Center > Common Questions > Wireless Connection Issues

AND

HP - Wireless Printing Center – Static IP Address

Some of the more common remedies grouped here:

HP - Wireless Printing Center > Common Questions > Printer no longer works on network

Easy to read articles on the subject of different Wireless standards

Wi-Fi 1 - 7

SignalBoosters - What are IEEE 802.11 Standards? : 802.11a/b/g/n/ac/ax

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Depending on your setup, you might be able to use the Embedded Web Server (EWS) to deal with the network setup.

True - the printer has to have a "connection" to the network, even if that connection is not enough to let the printer software communicate.  You don't need printer software to use EWS.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

And – Model Dependent

Tab Network > Wireless (802.11) > Advanced

Example - EWS - Network > Wireless > IPv4

EWS_9025_Network_IPv4_Configuration_1

References / Resources

Printer Specifications for HP ENVY 4500, DeskJet 3540 Printers

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP ENVY 4500 e-All-in-One Printer series 

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