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‎03-04-2024 07:51 AM

HP Recommended
Product: HP Instant Ink
Operating System: Microsoft Windows 10 (64-bit)

We had to get a new router, and now my HP Envy 4500 won't connect to the internet!  I have looked on here at previous posts, done everything recommended and it just comes back to 'the printer can't connect to the wifi' or whatever it says.  I have spent hours trying to put in the wifi password, the printer password, in case it means that!  We had a new router before and never had this problem. Also tried the WPS button on the router, just so frustrated now!  I need my printer for my business!  Is there an actual person that I can talk to

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