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‎07-02-2021 03:22 PM

HP Recommended

I'm trying to print documents, the print job keeps telling me the printer is "offline".  The HP Smart App shows the printer as being ready.  After troubleshooting numerous times, including unplugging/plugging in the printer, and restarting my computer, it still shows up as "printer offline" when I try to print anything.  Should I delete the printer & add it again?

 

Thanks in advance.

5 people had the same question
1 REPLY 1

‎07-03-2021 02:05 AM

HP Recommended

I have exactly the same problem with an Envy 6032.

 

Thanks for any comment.

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