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‎07-14-2022 05:41 AM

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

I am trying to re-connect my printer to my wifi. I do not want to use WPS. My wifi password included the character below:

 

'

 

(an apostrophe) but I cannot find the character in the on screen keyboard. Anyone know where it is? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2022 07:54 AM

HP Recommended

Hi Viv1111,

 

I'm not sure if this character is available on the control panel keyboard. However there is another way to complete WiFi setup.  First put the printer in WiFi setup mode by choosing "Restore Network Settings" in the wireless menu.  Then download and run HP Smart, available on Windows, Mac, Android, and iOS. From within HP Smart, find Add Printer, and follow the steps as if you are adding a new wireless printer to your network.

 

https://123.hp.com will take you to a download/install link for HP Smart on any of the 4 supported operating systems.

I am an HP employee

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2 REPLIES 2

‎07-14-2022 07:54 AM

HP Recommended

Hi Viv1111,

 

I'm not sure if this character is available on the control panel keyboard. However there is another way to complete WiFi setup.  First put the printer in WiFi setup mode by choosing "Restore Network Settings" in the wireless menu.  Then download and run HP Smart, available on Windows, Mac, Android, and iOS. From within HP Smart, find Add Printer, and follow the steps as if you are adding a new wireless printer to your network.

 

https://123.hp.com will take you to a download/install link for HP Smart on any of the 4 supported operating systems.

I am an HP employee
1 person found this reply helpful
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‎07-14-2022 05:26 PM

HP Recommended

Thanks, Jim. That worked perfectly. Much appreciated.

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