HP Envy 5055 Not Connecting Over WI-FI

[JaysJibes]

My printer will not connect over Wi-Fi. It connects to the same Wi-Fi as my computer and shows up in the smart app but will say that it is offline when it is not. It appears as online but when I click on it I get the offline error message.

[A_Gayathri]

Hi @ JaysJibes,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Troubleshooting printer connectivity issues can be a bit complex, but here are some general steps you can try to resolve the problem with your HP ENVY 5055 All-In-One Printer not connecting over Wi-Fi:

1. Check Wi-Fi Connection:
• Make sure both your printer and computer are connected to the same Wi-Fi network.
• Ensure that there are no issues with your Wi-Fi connection, and the signal strength is sufficient.
2. Restart Devices:
• Power off both your printer and your computer.
• Turn them back on after a minute and check if the issue persists.
3. Update Printer Firmware:
• Ensure that your printer has the latest firmware. Visit the HP support website and download any available firmware updates for your printer model.
4. Check Printer Status:
• On the printer's control panel, check for any error messages or indicators that may suggest a problem.
5. Reinstall Printer Software:
• Uninstall the printer software on your computer.
• Reinstall the latest printer software from the official HP website. Ensure you download the correct software for your operating system.
6. Set a Static IP Address:
• Assign a static IP address to your printer. This can prevent issues caused by dynamic IP address changes.
• Consult your printer's manual or HP support for guidance on setting a static IP address.
7. Firewall/Antivirus Settings:
• Check your computer's firewall and antivirus settings. Temporarily disable them to see if they are causing the connectivity issue.
8. Reset Network Settings on Printer:
• On the printer's control panel, navigate to the network settings.
• Choose the option to reset network settings or restore factory defaults. Follow the on-screen instructions.
9. Check Router Configuration:
• Ensure that your router settings allow the printer to connect. Some routers have access controls that may block certain devices.
10. Update Printer Drivers:

• Make sure you have the latest printer drivers installed on your computer. Visit the HP website to download and install the latest drivers for your printer model.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!