cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 1 0 0
Message 1 of 4
65
Flag Post

HP Envy 5055 won't print from computer

HP Recommended
HP 5055
Microsoft Windows 10 (64-bit)

I can print just fine from any mobile phone but when I try to connect and print anything from my computer, or any computer it fails to connect. I have even tried to print using a cabled connection and the printer still fails to recognize my laptop. I have installed and uninstalled the printer software several times and I have factory reset the printer several times. Nothing has worked to fix it. 

3 REPLIES 3
HP Support Agent
HP Support Agent
19,104 19,083 1,178 1,179
Message 2 of 4
Flag Post
HP Recommended

@xaublae

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please download the Full feature Software and follow the onscreen instructions https://ftp.hp.com/pub/softlib/software13/printers/EN5000/EN5000_Full_WebPack_44.4.2678.exe

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I followed all the instructions and reinstalled the hp smart app and now my printer shows online but it still fails to print from the app on the computer or from the computer prompt.

Reply
0 Kudos
HP Support Agent
HP Support Agent
19,104 19,083 1,178 1,179
Message 4 of 4
Flag Post
HP Recommended

@xaublae

 

Please uninstall all the printer drivers from root level and then download the full feature software again

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/EN5000/EN5000_Full_WebPack_44.4.2678.exe and follow the onscreen instructions

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation