HP Envy 5530 EPrint wont work

[Desi0615]

My HP Envy 5530 printer will connect to the WiFi successfully but when I click the EPrint button it will not connect. I've done everything I know how to do to fix it. What else can I do? I'm trying to sign up for Instant Ink

[Rainbow23]

Hi @Desi0615,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing eprint issues with your HP ENVY 5530 E-All-In-One Printer.

Please follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 

You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 

5. Click the Web Services tab again.
6. In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
7. If prompted, choose to allow the printer to check for and install printer updates.
8. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

You may refer to this document to setup webservices: https://support.hp.com/in-en/document/c05329102 

I hope this helps.

Have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Desi0615]

I've done this already. The only thing is that when I click ok web services, it doesn't have an option to disable web services. It just right away says it's already disabled and takes me through the set up process. But after I do everything it just says, "Web services not enabled. To try again click retry." I've tried absolutely everything that I know how and what I've found on the internet. I already tried updating it too, it says it doesn't need any updates. 

 

 

 

[Rainbow23]

Hi @Desi0615,

I suggest that you follow the steps from this document to resolve this issue. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!