HP Envy 5530e- all in one printer

[William0216]

- Unable to print from my computer or wirelessly from my phone. It says the printer is expired.  Do not know what to do at this point.

[Hawks_Eye]

Hi @William0216, 

I understand you are facing an issue with your printer, which shows as "expired." 

This typically refers to the support and warranty status rather than the printer’s functionality. 

This means HP is no longer actively supporting the device with updates or service, but it shouldn't prevent you from using it.
 

If your printer won't print even with new ink cartridges, here are a few troubleshooting steps to try:

Restart the Printer: Power off the printer, unplug it for a few minutes, then plug it back in and turn it on.

Reset Ink Cartridge Recognition:

• Remove the ink cartridges and power off the printer.
• Wait for 60 seconds, power it back on, and reinstall the cartridges.

Update Printer Firmware : Update the firmware on an HP printer

• Even though HP may no longer support firmware updates, checking for any last available updates could help if it hasn’t been done recently.

Print a Test Page:

• Try printing a test page from the printer’s control panel to see if it’s a connectivity issue or an internal problem.

Check Ink Cartridge Compatibility:

• Ensure the cartridges are compatible with your printer. 
• Sometimes expired or third-party cartridges can cause recognition issues.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye