HP Envy 5540 printer won't connect on computer

[ian214]

I have a HP Envy 5540 all in one printer and has been playing up for a while but today it's not printing at all and I deleted the printer to try and set it up again but I can't get it connected again. I have tried the W-Fi direct and it sees it and I put the pin in but it says driver is unavailable and trying to set it up through HP Smart and sees it and says it's online so I select it and then a box appears saying select a different printer and now says the printer is offline.

I'm running out of ideas and getting bit fed up with it now, can anyone help please?

[sandytechy20]

@ian214

Welcome to the HP support community.

I understand that you are getting a printer offline error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[ian214]

Hi

I tried those things in the link but didn't work unfortunately so connected it by USB in the end. Now it's connected by USB, can HP still see my ink status? as I'm paying for HP instant ink each month

[sandytechy20]

@ian214 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers