HP Envy 6000e series will not connect to internet no matter what

[JustKay2]

HP Envy 6000e series printer. Will not connect to internet despite every recommended intervention (each attempted now 3 times). Connects to mac running Sequoia 15.72. This printer had an inkjet subscription which was cancelled effective Dec 15, 2025. I purchased new, HP branded cartridges and installed them to replace the printer-subscription cartridges. I can copy, scan, but I cannot print anything other than an error page saying that I must connect to the internet. I cannot make it connect.  I cannot reach HP. Is there a way to allow this printer to print? HP is prohibiting it.Thank you.

[Hawks_Eye]

Hi @JustKay2 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how frustrating it feels when your HP Envy 6000e series printer refuses to connect to the internet, especially after you’ve already tried the recommended steps multiple times and even replaced the subscription cartridges with new HP branded ones. 

You’ve shown great persistence in troubleshooting, and I appreciate the effort you’ve put in. Let’s focus on getting the printer to work so you can print again.

Steps to restore printing without internet dependency

Check cartridge recognition

• Open the ink access door and confirm the new cartridges are seated firmly.
• If the printer still shows an error, remove and reinstall them once more.
• Wait until the printer displays “Ready” or shows ink levels on the control panel.

Disable web services temporarily

• On the printer’s control panel, press the Information button (i) and look for Web Services or ePrint.
• If enabled, turn off Web Services. This prevents the printer from insisting on an internet connection before printing.

Connect directly via USB

• Use a USB cable to connect the printer to your Mac running Sequoia 15.72.
• On your Mac, go to System Settings → Printers & Scanners → Add Printer.
• Select your HP Envy 6000e and ensure the driver chosen is “HP Envy 6000 series” rather than “Generic.”
• Try printing a test page.

Use the HP App for macOS

• Download the HP App from the Mac App Store.
• Open the app, add your Envy 6000e, and attempt printing or scanning directly through the app interface.
• This bypasses older driver paths and ensures the printer communicates correctly.

Reset network settings on the printer

• On the printer’s control panel, press and hold the Wireless and Cancel buttons together for 5 seconds.
• This resets the network settings.
• Reconnect the printer to your Wi‑Fi network by pressing the Wireless button and following the guided setup.

By turning off Web Services and using either USB or the HP App, you should be able to print without the internet requirement interfering. Once the printer is stable, you can reconnect it to Wi‑Fi for full functionality.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[JustKay2]

Hi! This was really thorough and well explained. You are great. I wish all responses were this great.

I totally agree that "turning off Web Services and using either USB or the HP App, you should be able to print without the internet requirement interfering. Once the printer is stable, you can reconnect it to Wi‑Fi for full functionality." Except it does not. The entire interface of the Web Page changes from something like "awaiting status update" to Sever Error. Every. Single. Page. It's as if the machine is programmed to functionally self-destruct for printing capabilities once the ink subscription stops. I can still scan and copy, but as a printer this is no longer a functional item. Unless you want to look at an info page explaining why it won't print anything else.

It's actually a shame since I put together my first computer way back in the 1980's and studied programming in the 70s. I cannot imagine how frustrating it is for novice or less experienced users to encounter a product that is designed in this way. I currently have 4 HP printers in my home (2 laser and 2 color), but I will take great care in selecting any HP product in the future that is pre-programmed for auto ink renewal. I'll be moving to Canon or Epson for color. Thanks again.

[Hawks_Eye]

Hi @JustKay2 

I hear your frustration clearly, and I truly appreciate the persistence you’ve shown in trying to restore your Envy 6000e series printer. It’s discouraging when a device that can still scan and copy refuses to print, especially after you’ve already replaced cartridges and attempted every recommended intervention multiple times.

Let’s focus on practical steps that can help bypass the internet dependency and restore local printing:

Step 1: Confirm Cartridge Authentication

• Open the ink access door and reseat the new HP branded cartridges firmly.
• Wait for the printer to display ink levels or a “Ready” status.
• If the error persists, remove and reinstall them once more to ensure proper recognition.

Step 2: Disable Web Services

• On the printer’s control panel, press the Information (i) button.
• Navigate to Web Services or ePrint.
• Turn off Web Services completely.
  This prevents the printer from insisting on an internet connection before printing.

Step 3: Connect via USB

• Use a USB cable to connect the printer directly to your Mac.
• On macOS Sequoia, go to System Settings → Printers & Scanners → Add Printer.
• Select your HP Envy 6000e and ensure the driver chosen is HP Envy 6000 series, not “Generic.”
• Print a test page to confirm local functionality.

Step 4: Use the HP App

• Download the HP App from the Mac App Store.
• Open the app, add your Envy 6000e, and attempt printing directly through the app interface.
  This bypasses older driver paths and ensures proper communication.

Step 5: Reset Network Settings

• On the printer’s control panel, press and hold the Wireless and Cancel buttons together for 5 seconds.
• This resets the network configuration.
• Reconnect the printer to your Wi‑Fi network by pressing the Wireless button and following the guided setup.

Step 6: Add Printer Manually (Fallback)

• Go to System Settings → Printers & Scanners → Add Printer.
• Choose IP Printer and enter the printer’s IP address (found by pressing the Information button on the printer).
• Select HP Envy 6000 series driver.
  This forces macOS to communicate directly with the printer without relying on Web Services.

Key Notes

• The Envy 6000e series can still print locally when Web Services are disabled and the correct driver is used.
• Using USB or IP printing ensures the printer functions independently of internet connectivity.
• The HP App provides an additional path to bypass restrictions and restore printing.

You’ve already shown remarkable persistence, and with these steps, the printer should regain its ability to print without requiring an internet connection. Would you like me to also guide you through setting up IP printing in detail, since that often works best when Web Services are stuck in error mode?

Regards,

Hawks_Eye