HP Envy 6032 Cant connect to wifi

[PaulJBristol]

Cannot get printer to recognise wifi. All other devices can connect to wifi without problems including laptop on same desk! Currently printer cycles indefinitely with purple light moving but wifi symbol never lights up. Ive tried rebooting router, laptop and printer many times plus wifi reset button but still wont connect. This used to happen every so often but now wont connect at all, Is there anything else I can do or do I just have to throw away an otherwise perfectly good printer - if so its the last time i ever buy an HP device.

[Nal_NR]

Hi @PaulJBristol,

Welcome to the HP Support Community. 

I understand that you are facing issues with connectivity. I'd like to help!

Use Wi-Fi Protected Setup (WPS), HP Smart, or temporarily connect a USB cable to establish a wireless connection between your printer and network.

Step 1: Connect the printer with WPS

Use WPS to connect the printer to your wireless network.

Locate the WPS button on your router, but do not press it yet.

If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

On the printer control panel, press and hold the Wireless button 

 for at least 3 seconds or until the wireless light starts to flash.

NOTE: 

HP Tango printers: Press and hold the Wireless and Power buttons on the back of the printer for 5 seconds. The Edge lighting flashes blue to indicate the printer is in WPS mode.

On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

NOTE: 

The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

If the printer fails to connect to your wireless network, continue to the next step.

Step 2: Connect the printer with the HP Smart app

Use the HP Smart app to connect the printer to your wireless network from a computer or mobile device.

Windows 10

Use the HP Smart app to connect the printer to your wireless network.

Make sure your computer is connected to your wireless network.

On your computer, download and install the HP Smart app (in English) from the Microsoft store.

Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

Prepare the printer for a wireless network connection.

NOTE: 

You must complete the network setup within 2 hours.

For most HP printers: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.

For HP Laser printers: Press and hold the Wireless button until the Attention light blinks. The printer might restart.

For HP Tango printers: Press and hold the Wireless button on the back of the printer for 5 seconds until the Edge lighting flashes blue.

For HP Envy 6000, Pro 6400, DeskJet Plus IA 6000, and 6400 All-in-One printers: Press and hold the Wireless button on the back of the printer for 5 seconds until the Edge lighting flashes purple.

On your computer, open the HP Smart app, and then click the Plus sign 

.

Follow the on-screen prompts to add your printer or set up a new printer.

When prompted, type the WEP or WPA key (network password).

If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

After the printer connects to your wireless network, click Continue, and then click Exit Setup.

Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

If the printer fails to connect to your wireless network, continue to the next step.

Temporary USB connection in Windows

Temporary USB connection in macOS

Step 4: Print a Wireless Network Test Report

If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @PaulJBristol,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[PaulJBristol]

Many Thanks, after WPS and printer Wi-Fi reboots HP Smart was able to discover printer and complete setup.

Paul

[Nal_NR]

Hi @PaulJBristol,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!