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‎07-24-2022 01:26 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268T5AV)
Operating System: Microsoft Windows 11

My HP Envy 6055e shows that shows that it is connected to my network but it will no longer print and the error message says it's not connected to the internet.  

I can't even make updates.  I have only had the printer for a few months and I have another printer that I got to go with a previous computer and I'm just wasting money on HP trying to connect computers to printers.

Category:
9 people had the same question
1 REPLY 1

‎07-28-2022 08:02 AM

HP Recommended

@Nadine53

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's restore the Printer's network settings:

 

To restore the printer to the original network settings ● On the back of the printer, press and hold the Wireless button for at least three seconds.

 

Once done, connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day!


I am an HP Employee

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