HP Envy 6432e stuck in Wi-Fi boot loop / HP-Setup network drops immediately

[nh83]

Hi everyone,

I am having a persistent issue with my HP ENVY 6400 series All-in-One printer (specifically bought in June 2023). The Wi-Fi light keeps blinking blue, and the printer seems to be stuck in a wireless loop.

Here is what is happening and what I have already tried:

1. The Issue: The printer status report states "This printer is not connected to a network. However, Wi-Fi is turned on." The HP Smart App shows the printer as offline.
2. The Loop: When I look at the Wi-Fi list on my phone or PC, the HP-Setup network appears for a brief second but immediately drops out. The printer seems to be resetting its own wireless module constantly.
3. Resets tried: I have tried resetting the network settings by holding the wireless button on the back for 5 seconds. I also attempted a factory reset by leaving the ink cartridge access door open and holding the Power and Wireless buttons for 3–5 seconds.
4. Power Cycle: I performed a hard power reset (unplugging the power cord for over 60 seconds directly from the wall), but as soon as it boots back up, the blinking blue light error returns.
5. My Network: My home Wi-Fi network is working perfectly on all other devices (PC, phone, TV).

Because it is an HP+ printer, it is currently completely locked from printing anything because it cannot verify its internet connection.

Is there any way to force a deep firmware reset, or is the internal wireless network card permanently fried?

Thanks in advance for your help!

[Rita_R2]

Hi, @nh83, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue: 

Fix ‘Printer Offline’ error & restore Wi-Fi connection | HP DeskJet, ENVY 6100, 6500 printers

How to restore Wi-Fi setup mode on your HP printer #shorts

Reconnect an HP printer to a wireless network | HP printers| HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support