cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Racuda
New member
1 0 0 0
Message 1 of 2
80
Flag Post

HP Envy 6458 printer goes offline if not used every couple of hours. Must reboot to get online

HP Recommended
HO Envy Pro 6458 All-in-one printer
Microsoft Windows 10 (64-bit)

HP Envy Pro All in one printer. One month old.

If I don't print something for 2-4 hours it goes offline. (sleep?) I try to press the I-info button to wake it up and doesn't work. The blue wireless light is bright blue but it will not receive a print job.

I tried pushing the power button in the back to turn back on but it does nothing.

Have to unplug and plug back in the power to get it to work.

Frustrated.

Tried the HP scan doctor. No help.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,814 18,813 1,337 1,549
Message 2 of 2
Flag Post
HP Recommended

@Racuda, Welcome to the HP Support Community!

 

I understand the printer goes into sleep mode. Ideally, it has to wake up when you give print command. If it does not, let us perform these steps:

 

Assign a static IP address to the printer

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation