HP Envy 6458 printer goes offline if not used every couple of hours. Must reboot to get online

[Racuda]

HP Envy Pro All in one printer. One month old.

If I don't print something for 2-4 hours it goes offline. (sleep?) I try to press the I-info button to wake it up and doesn't work. The blue wireless light is bright blue but it will not receive a print job.

I tried pushing the power button in the back to turn back on but it does nothing.

Have to unplug and plug back in the power to get it to work.

Frustrated.

Tried the HP scan doctor. No help.

[Kumar0307]

@Racuda, Welcome to the HP Support Community!

I understand the printer goes into sleep mode. Ideally, it has to wake up when you give print command. If it does not, let us perform these steps:

Assign a static IP address to the printer

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

Hope this helps! Keep me posted. 

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