HP Envy 7640 Not Printing

[thegovoftex]

Upgraded internet speed with Optimum and they sent me a new modem.  Installed modem and created a new network name with new password.  Have connected all devices (including printer) to new network and everything works except printer.  When I follow HP instructions on connect wireless printer and enter the IP address of the printer when prompted, I get the following error message:

"IP address is either incorrect or from a different wireless network that has the same name as your network"

[Nal_NR]

Hi @thegovoftex,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Update the firmware by selecting the current OS. Click here

Restore Wi-Fi setup mode on the printer

• Many HP printers have a Wi-Fi setup mode that helps the HP software connect your printer to a network. Restore Wi-Fi setup mode if the printer is not found during software setup or when the wireless connection is lost.
• Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
• Most printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer for steps using the buttons on your printer.
• Within two hours, return to the app or software to find and add your printer and complete the setup.

Print a Wireless Network Test Report

• Print a Wireless Network Test Report to find information about your printer network connection or to troubleshoot connection issues.
• Print a Wireless Network Test Report:
• Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu to locate the list of available reports.
• Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.
• LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.
• Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.
• DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.
• Review the information on the report, and then follow any instructions provided to troubleshoot connectivity problems.

Click here for the remaining steps. 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @thegovoftex,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Update the firmware by selecting the current OS. Click here

Restore Wi-Fi setup mode on the printer

• Many HP printers have a Wi-Fi setup mode that helps the HP software connect your printer to a network. Restore Wi-Fi setup mode if the printer is not found during software setup or when the wireless connection is lost.
• Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
• Most printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer for steps using the buttons on your printer.
• Within two hours, return to the app or software to find and add your printer and complete the setup.

Click here for the remaining steps. 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!