• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎07-13-2022 01:58 PM

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

I have the HP Envy 7640 e-All-in-One Printer Scanner. I have 3 mac OS devices and one windows device connecting to it wirelessly on our home wifi. After changing the wifi router (new SSID and password), at first everything was printing fine. Then the Mac's stopped working, and I have tried everything (apple support, they blame HP, all online support tools from HP) and nothing works.  I have reinstalled twice, it starts working, than stops.  I ran the ping test I saw in another support thread here and results were....

 

147 packets transmitted, 147 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 1.962/25.508/268.680/44.497 ms

I do not know how to get live support from HP as they make that impossible. Any thoughts from anyone how to resolve, before I just go an get another (non-HP) printer?

 

Thanks so much for help

 

Category:
1 REPLY 1

‎07-13-2022 06:17 PM

HP Recommended

In the Mac OS "Printers and Scanners" system menu, if you remove all instances of your printer and re-add (using the + button) is the printer listed.  If you then add it from here, what is the status shown by Mac OS in the main "Printers and Scanners" window?

 

Can you share the model information for your new Wi-Fi router?

I am an HP employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.