HP Envy 7858

[Samuel-8768]

Printer is connected to wireless Orbi router,  but HP Smart cannot locate printer.  Laptop and printer connected to same SSID.

Tried removing and reinstalling HP Smart, same trouble.  Printer status in HP Smart shows ready, but not online.  Tried using Print and Scan Doctor but it could not find my printer either. 

[sandytechy20]

@Samuel-8768

Welcome to the HP support community.

I understand that you are getting printer offline errors and have tried few troubleshooting steps.

Follow these steps to fix the issue:-

Assign a manual IP address and that should fix the issue.

Find the printer IP address to assign it manually.

1. Load plain U.S. letter or A4 paper in the input tray.

2. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

3. Swipe up on the display, and then touch Reports.

4. Touch Network Configuration Page to print the page, which can be up to four pages long.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.