HP Envy Photo 7134

[Goldilocks-]

Hi, Printer had been working fine. I then unplugged it, moved it to another room and plugged it in again. It came on, showing an hp logo a complete blue line and one of seven dots are blue. That’s it, no icons come, no wifi connection and the on/off button is unresponsive. Tried putting it on and off and the router on and off but nothing different happens. It appears to be comatosed. I would appreciate any advise to wake it up again. 

[Kumar0307]

@Goldilocks-, Welcome to the HP Support Community! I’m here to help.

I understand the printer is stuck on the initialization screen. A factory reset is not possible in this scenario.

Check if you can bypass this screen to access the home screen of the printer.

Reset the printer (Skip if tried)

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Reinsert the ink cartridges.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[nfields]

Printer had been working fine. It’s now only showing an hp logo a complete blue line and one of seven dots are blue. That’s it, no icons come, no wifi connection and the on/off button is unresponsive. Tried putting it on and off and the router on and off but nothing different happens. It appears to be comatosed.   Have tried all the suggestions in the previous post but nothing seems to work.  Thank you

[Betty0610]

@nfields

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[nfields]

HP Envy Photo 7134

[nfields]

I have an HP Envy Photo 7134 Printer.  Printer had been working fine. It’s now only showing an hp logo a complete blue line and one of seven dots are blue. That’s it, no icons come, no wifi connection and the on/off button is unresponsive. Tried putting it on and off and the router on and off but nothing different happens. It appears to be comatosed.  Please can you help me solve this problem.  I have tried sending this query before but have not received any feedback.  Thank you 

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!