HP Envy Photo 7200 Series on All-In plan will not print

[DocCee]

Hello, I'm  an HP All-In subscriber and my printer is an HP Envy Photo 7260r. It's connected to my home wifi and reports the network correctly. The indicator light shows it's connected as well. It's been set up with Smart Print. It is loaded with paper.  When I try to print a document using Smart Print, or using the printer through Device Manager, it will not print. I get various results, but the most consistent one is an error message saying the printer is out out of paper. The printer panel indicates it's not. I've opened the paper tray, adjusted everything and closed it again. No luck. I am printing using the printer's hostname, since selectingt the printer name doesn't work at all. HP support agents have been no help. Ideas, anyone?

[Jerry_57]

Hi @DocCee,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your HP Envy Photo 7260r printer is not printing, and you are receiving error messages. Here are the steps you can take to resolve the issue:
 

Check Printer Status

• Ensure your printer is powered on and has no errors or warnings displayed.
   
• Verify that the printer is connected to the correct Wi-Fi network and shows connectivity.

Print Queue

1. Check the print queue for any stuck jobs.
    
2. Clear any pending jobs in the queue that might be jammed.

HP Smart App

• Open the HP Smart App and ensure it is correctly connected to your printer. HP Smart.
   
• Perform a diagnostic test through the app to identify any specific issues.

Restart the Devices

• Restart your printer, computer, and router to reset connections.
   
• Power off the printer, wait for about a minute, and then power it back on.

Update Printer Firmware

• Ensure the printer firmware is up to date by using the HP Smart App or visiting the Update the firmware on an HP printer | HP® Support.

Test Page

• Print a test page to determine if the printer can print independently of computer instructions. This can be done by using the printer's internal menus, usually accessed through setup or tools options.
   

I hope this will help.

 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Jerry_57
HP Support