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‎05-09-2022 11:12 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I have a HP Envy Photo 7855. When reinstalling HP Smart on laptop, the printer it installs is "HP Instant Ink Cartridges" Please advise.

 

4 REPLIES 4

‎05-12-2022 09:24 AM

HP Recommended

@IJW500, Welcome to the HP Support Community! I’m here to help.

 

Could you kindly elaborate on the issue you are facing with the printer?

You may attach a picture of the error in your next post.

Is the printer enrolled in Instant Ink?

Are you using Instant Ink cartridges in the printer?

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎05-14-2022 11:54 AM

HP Recommended

When reinstalling HP Smart on laptop, the printer it installs is "HP Instant Ink Cartridges." I am subscribed to instant ink and use the cartridges. Please see picture below

 

IJW500_0-1652550589913.png

 

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‎05-14-2022 12:02 PM

HP Recommended

When it HP Smart installs a printer it is not a printer or name that I have. Please see picture below. I subscribe to instant ink and use the cartridges. 

 

IJW500_0-1652551335475.png

 

 

 

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‎05-15-2022 04:25 AM

HP Recommended

@IJW500

 

Yes, it is because you are using Instant Ink cartridges. This is not an error. I do not see an issue here.

Are you not able to print?

Do you get any errors?

 

Keep me posted.

KUMAR0307
I am an HP Employee

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