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‎06-19-2023 09:29 PM

HP Recommended
Product: HP Envy Pro 6400
Operating System: Microsoft Windows 10 (64-bit)

HP Envy Pro 6400 connects to my network but will not connect to internet.   All other devices (TV, Cell phone, tablet) connect quickly.

 

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2023 02:41 PM

HP Recommended

I'm having the same issue.  I cannot print to my printer.  He "i" Information light is lite and the report from the printer says "Printer not Connected to the Internet".  Down below under the "Internet" icon on the report it says my printer is connected and it is connected to the right WiFi network and I can ping the IP address from my laptop that is shown.

 

This just changed.  I have power cycled both the printer and my laptop.  I was able to print 2 days ago.  Nothing has changed.  All other devices are working correctly that connect to the same WiFi.

 

How do I get it to talk to the Internet and print?

View solution in original post

2 people found this reply helpful
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3 REPLIES 3

‎06-22-2023 12:28 PM

HP Recommended

@MJ2647 

 

Welcome to the HP support community.

 

Could you elaborate on the issue for better understanding?

Are you getting any error messages?

Sandytechy20
I am an HP Employee

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‎07-29-2023 02:41 PM

HP Recommended

I'm having the same issue.  I cannot print to my printer.  He "i" Information light is lite and the report from the printer says "Printer not Connected to the Internet".  Down below under the "Internet" icon on the report it says my printer is connected and it is connected to the right WiFi network and I can ping the IP address from my laptop that is shown.

 

This just changed.  I have power cycled both the printer and my laptop.  I was able to print 2 days ago.  Nothing has changed.  All other devices are working correctly that connect to the same WiFi.

 

How do I get it to talk to the Internet and print?

2 people found this reply helpful
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‎07-29-2023 02:47 PM

HP Recommended

One other note.  It will scan to my computer.  So why won't printing work?  I should not need the Internet to print a document.

2 people found this reply helpful
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