HP Envy Pro 6400 - Wifi Connection Issue

[Sheann]

I joined the HP ink plan and keep getting error messages saying I am not connected to the internet. This is incorrect as the wireless button is lit and I am able to print. I am not technically minded and need a simple instruction how to fix this problem. Thanks.

[Echo_Lake]

@Sheann

Thank you for posting on HP Support Community.

I understand you are not able to print due to connectivity issues, to provide an accurate resolution, I need a few more details:

• What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
• Did you make any changes to your printer? 
• Are you able to print from other devices? 

While you respond to that, let's try these steps: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[bob398]

no blue light blinking or steady on the icon panel!!!!!

[Echo_Lake]

@bob398

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What seems to be the exact issue with your HP Product today?  
• Are you able to print from other devices?

Keep me posted for further assistance.