HP Instant Ink, HP Smart and Windows 11 can’t connect wirelessly to my HP Envy 4527

[Roger168]

After upgrade to Windows 11, my computer could no longer “see” my printer. Neither could HP Smart. I spent 2 days trying everything suggested including deleting the printer, resetting network connections etc without success. Then tried HP print and scan doctor, which said my network speed of 5GHz was incompatible with the max 2.8GHz supported by my printer. I resorted to a cable connection from the printer to a USB port on the computer and all works fine. Airprint works from my iPad. I am OK with this solution BUT I can’t figure out how I can continue with my Instant Ink subscription as Instant Ink can’t communicate with the printer. I’ve tried from my iPad as well but with no success. Any ideas or must I cancel my Instant Ink subscription?  Thanks

[Betty0610]

@Roger168

Welcome to the HP Support Community.

Let's remove and add/enable web services: 

1. Press the ePrint button on the control panel. You will see the Web Services Settings menu on the printer display. 2. Select ePrint from the printer display, and then select Off.

Enable Web Services. a. From the printer control panel, press the ePrint button. b. Accept the Terms of Use, and then follow the on-screen instructions to enable Web Services. c. Print the ePrint information page, and then follow the instructions on the page to sign up for an HP ePrint account. 2. On your computer or mobile device, open your email application.

NOTE: For information about using the email application on your computer or mobile device, see the documentation provided with the application. 3. Create a new email message, and then attach the file that you want to print. 4. Enter the printer's email address in the “To” line of the email message, and then select the option to send the email message.

Try the steps from here: https://support.hp.com/us-en/document/ish_4152459-4016255-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!