HP Instant Ink disconnects from HP 5740 randomly

[remath]

I started HP Instant ink and had months of great experience after being a regular HP customer for many years. Then, we turned in our old cable modem and the new one probably messed things up for a while before we realized the reason we weren't synching with Instant Ink any more. My printer worked, but the status wouldn't update so after a while HP cut off the service. I've worked this out every few months now over the phone where tech support takes over my computer and basically reinstalls the whole shebang?  It literally takes hours in every call and sometimes I'm still unable to print.  Usually it fixes things for days or weeks and then the errors pop up and I'm back to the beginning of the issue again.

Can I fix this at home? Walk me through it like I'm a child, please??  Or should I just cancel Instant Ink?  I don't even print much and have all my original rollover pages.  I just liked the convenience of II...except it's now anything BUT convenient. 😞

Thanks for your time/help!  (I'm on hold with HP for over 15 minutes as I google and type this...)

[Jay_G24]

Hi @remath,

I'd like to help!

I understand you are unable to connect to instant ink server.

Try the below suggestions -

Restart the computer, printer, and router

To resolve many connectivity issues, restart the computer, printer, and router.

NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.

Turn off the router by pressing the power button or disconnecting the power cord.

Turn off the printer.

Close all running programs on your computer, and then shut down the computer.

Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

Turn on the printer.

Turn on the computer.

Try to turn on Web Services.

If the issue persists, continue to the next step.

Let's disable webservices and re-enable it

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

---> click on webservices and remove webservices and re-enable it

If the issue persists,

Check the Internet proxy server settings

For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.

Locate the Internet proxy settings.

Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
The network settings menu displays with the proxy settings.
From the EWS, click the Web Services tab, and then click Proxy Settings.

Type the Address and Port values for your proxy server connection, and then click Apply.

Try to turn on Web Services.

Update the printer firmware

HP regularly releases printer updates. Updating the printer firmware might resolve the issue.

Refer -- HP Printers - Updating or Upgrading Printer Firmware 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps, keep me posted!

And, Welcome to the HP Support Community

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