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Message 1 of 4
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HP Laser Jet Pro M15w Wireless Connection Problem

HP Recommended
Laser Jet Pro M15w
macOS 10.13 High Sierra

I recently had Verizon FIOS installed and have been unable to connect my printer to the new wireless network. I read here that disabling SON should remedy the problem. Well, I have disabled SON but when I try to add my printer using HP Smart (I previously deleted the printer) I'm asked to connect the printer using a USB cable. Even with the USB connected I receive a message in HP Smart stating "No USB connected" or something like that. Basically, the printer cannot be detected for setup even when connected via USB. 

 

Please help.  

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@Alexferra, Welcome to HP Support Community!

 

Refer to the document Connect to a Wireless HP Printer for alternate connectivity methods.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Message 3 of 4
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Hi, thanks for these suggestions but I still haven't found a solution.

This is such a frustrating situation. 

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HP Support Agent
HP Support Agent
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Message 4 of 4
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@Alexferra

 

Thanks for replying!

 

I'd suggest you reach out to HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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0 Kudos
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