HP LaserJet M140we Setup

[Oscar139]

I have just bought a HP LaserJet M140we and I cannot set it up because it keeps telling me that my wireless network does not support the installation. Do you know what I can do? Can I reconfigure the printer to use it with my network?

[A_Gayathri]

Hi @BryanUnhappy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It can be frustrating when your printer is having trouble connecting to your Wi-Fi network. Here are some steps you can follow to troubleshoot and resolve the issue with your HP LaserJet M140we not finding your Wi-Fi network.

1. Check Your Network Name (SSID): Make sure that you are entering the correct network name (SSID) into the printer. A small typo can lead to it not recognizing your network. Double-check the SSID and password.
2. Wi-Fi Signal Strength: Ensure that your printer is within the range of your Wi-Fi router. Weak signal strength can lead to connectivity issues. If your printer is too far from the router, consider moving it closer.
3. 2.4 GHz vs. 5 GHz: Some printers only support 2.4 GHz Wi-Fi networks, while some routers have both 2.4 GHz and 5 GHz networks. Ensure your printer and Wi-Fi network are using the same frequency band. You may need to log into your router settings and create a dedicated 2.4 GHz network for your printer.
4. Wireless Network Mode: Check if your Wi-Fi router is set to support older Wi-Fi standards like 802.11b/g/n, as newer printers might not be compatible with older standards. If your router is set to a modern standard like 802.11ac/ax, consider changing it to a compatible mode temporarily.
5. Hidden SSID: Some routers hide their SSID for security reasons. If your network is hidden, you'll need to manually enter the SSID and password into the printer.
6. Firewall/Antivirus: Your firewall or antivirus software on your computer may be blocking the printer's connection. Temporarily disable these to see if it helps.
7. Reset Printer Network Settings: Since you mentioned that you've done a factory reset on the printer, try resetting the network settings as well. This can clear any previous network configurations that might be causing issues.
8. Firmware Update: Check if there is a firmware update available for your HP LaserJet M140we. Sometimes, updating the firmware can resolve connectivity problems.
9. HP Smart App: When using the HP Smart App, make sure your smartphone or tablet is connected to the same Wi-Fi network you want the printer to connect to. The app may not discover the printer if it's on a different network.
10. Manual Setup: If all else fails, you can try setting up the printer manually. Use the printer's control panel to enter your Wi-Fi network details. Refer to the printer's manual for specific instructions on how to do this.

Refer this document.  Troubleshoot a Wi-Fi connection to an HP printer

HP printer setup (HP Smart app)

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee.