cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
6 4 0 0
Message 1 of 8
205
Flag Post

Solved!

HP LaserJet M203dw reports

HP Recommended
HP LaserJet M203dw
macOS 10.15 Catalina

My HP LaserJet M203dw has started generating three reports once a week. They are GET / HTTP/1.1, OPTIONS * RTSP/1.0 and HEAD / HTTP/1.1. I have no idea what they are and I do not want them. Does anyone know how to turn they off? They print out even when my computer is turned off.

7 REPLIES 7
Highlighted
HP Support Agent
HP Support Agent
19,321 19,280 840 892
Message 2 of 8
Flag Post
HP Recommended

@Jim1942

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, let's perform power reset and then printer firmware:

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Once it's done update the printer firmware from here: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-m203-printer-series/93654...

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
6 4 0 0
Message 3 of 8
Flag Post
HP Recommended

This did not solve my problem. The reports are generated every Sunday night even when my computer is shut down. Any more ideas. Thanks Jim

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
19,321 19,280 840 892
Message 4 of 8
Flag Post
HP Recommended

@Jim1942

Thank you for posting back. 

 

Could you please share the pictures of the report?

 

 

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
6 4 0 0
Message 5 of 8
Flag Post
HP Recommended

IMG_0980.jpeg

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,608 14,603 970 1,148
Message 6 of 8
Flag Post
HP Recommended

@Jim1942

 

  • Obtain the IP address of the printer 
  • Press and hold the Resume button on the printer control panel, and then release it when the Ready light blinks.

    The Configuration Report and Network Summary print.

  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to Settings and turn off the reports.

If this does not help, we may have to reset the printer to its factory settings.

 

Let us know how this goes.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
6 4 0 0
Message 7 of 8
Flag Post
HP Recommended

I can not find settings. How do you re-set it back to factory  defaultI can not find settings. How do you re-set it back to factory default

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
19,321 19,280 840 892
Message 8 of 8
Flag Post
HP Recommended

@Jim1942

Thank you for posting back. 

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation