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‎12-04-2020 04:00 PM

HP Recommended
Product: HP LaserJet MFP M234dwe

I recently bought HP LaserJet MFP M234dwe. But what a challenge to install it using HP Smart. After installing in the printer, my issue is that when trying to print a test page, HP Print Service Plugin is not able to locate the printer. Anyone had similar experience with this? Fixes?

4 people had the same question
3 REPLIES 3

‎12-07-2020 09:43 AM

HP Recommended

Hi , 

 

Thank you for the feedback. Could you share the screenshot of issue and version numbers for Android OS, HP Smart app version and HP Print Service Plugin version. 

 

Are you able to print successfully now? 

 

 

I am an HP employee
Although I am speaking for myself and not for HP.
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‎12-28-2020 11:16 AM

HP Recommended

Printer doesn't work wirelessly with nighthawk router. It needs to be wired. This is a flaw that HP needs to address. 

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‎12-28-2020 11:30 AM

HP Recommended

Hi,

Your network environment have much affect in here so we need to troubleshoot the problem to get a better understanding of the problem.

 

Please print a Configuration Report and clarify the exact Firmware Datecode of the printer:

https://support.hp.com/us-en/product/hp-laserjet-mfp-m232e-m237e-printer-series/38099931/model/36120...

 

Also, unplug the Ethernet cable and then print and evaluate a Wireless Network Test Report

 

May you see any warning or alert listed within its troubleshooting section?

 

Shlomi



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