HP LaserJet MFP M28w - web admin password/login reset

[Johny-0-7]

Hi, 

After replacing my router , I was struggling to reconfigure my printers wi-fi.
When connected with success tried web panel to confirm all is set correctly, but most of settings asking for login/ password
I do not have it and need your help with setting new credentials.

cheers

[Jay_G24 · Accepted solution]

Hi @Johny-0-7,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Johny-0-7]

Hi @Jay_G24,

Apologies for my late response and thank you for your feedback. Provided steps were helpful and resolved my issue.

I would like to point out that it wasn't easy to configure my printer.

• Tried WPS few times but no luck
  
  
• On Phone (Android) while using HP Smart, was able to connect / interact with a printer but following steps to configure and connect printer to my network failed as in a moment when WiFi networks should be listed - list was always empty.
  When connected to a printer direct-setup network - the WEB interface (http/s browser and no option from HP Smart app available - that would be really helpful) was unavailable to set WiFi like on other's HP printers.
• As on one of the laptops, when using HP Smart application (Windows 10 - Microsoft Store), setting printer was creating BSOD in a moment of automatic setting for target WiFi and laptop need to be restarted.
  
  
• The success was on another laptop with installed HP Smart application (Windows 10 - Microsoft Store) - process went smooth and completed really fast.
  I was connected to my internal WiFi - application scanned for available HP printers to configure - after  selecting proper printer app asked if I want to share my WiFi for configuration or set it manually - choose automatic and few moments later all set and working like a charm.
  
  If you could pass info to your fellow devs, it might help get better experience.
  As it would be great to have that smart possibility to be available and working from phone.
  
  Cheers

[Jay_G24]

If the printer is already connected to the network.

Follow the steps in the document to set it up on your phone -HP printer setup (HP Smart app)

Hope this helps!

Keep me posted!

[Andreas313131]

Добрый день! У меня подобная ситуация. Не могу зайти в настройки принтера, логин и пароль не известны. Устройство Laserjet Pro MFP M132fw. Помогите пожалуйста. Нужна инструкция по сбросу логина и пароля. Или сообщите дефолтные логин и пароль.

Спасибо!