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‎07-24-2022 01:57 PM

HP Recommended
Product: HP LaserJet Pro CM1415fnw Color Multifunction Printer
Operating System: Microsoft Windows 10 (64-bit)

My HP LaserJet Pro CM1415 printer no longer connects wirelessly.  I removed the printer, downloaded and reinstalled the drivers from HP, and able to print and scan with the USB cable connected to my laptop.  During reinstallation, I attempted to set up a NEW wireless connection.  However, the error message indicated that my security key/passphrase does not match even though I entered it correctly.

 

AT&T is my ISP and I confirmed the authentication type = wpa2-psk, which matches the printer.  I verified my security key with AT&T and it is identical to what I typed during the NEW wireless connection setup.  The firmware datecode = 20110329.  Should I download a firmware update?  Or, is the most current firmware version included in the HP drivers that I already downloaded?  Any help you can provide would be appreciated.

Category:
1 REPLY 1

‎07-28-2022 08:00 AM

HP Recommended

@NM666

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's reset the network settings on the Printer:

 

Go to the Setup Menu>Network Setup Menu>Restore Defaults.

 

Once done, try connecting the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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