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HP Recommended
HP Laserjet Pro MFP M28w
macOS 10.15 Catalina

Trying to get the printer to work on our new router and wifi.... so very frustrating. Looks like I need a reset code. Please help

1 REPLY 1
HP Recommended

Hi,

Please make sure there is no USB cable connected to the printer and make sure the printer is ready with a solid power light (press cancel to wake up the printer if the power light blinks during sleep mode).

 

Press and hold the wireless button on the printer for approx. 20 seconds, only after the Attention Light ( i ) starts blinking release the button and allow the printer to restart.

 

Make sure your Mac is wirelessly connected to your home network and open the HP Smart app.

Click the Plus sign and then Add Printer and follow the steps on screen to connect the printer to your new network.

 

Shlomi

 



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