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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎07-22-2025 04:23 AM

HP Recommended
Operating System: iOS

Help.  We have just gone digital with our phone line and have a new router with new password.  My printer will not link to this  so I now cannot print anything.  I cannot use a cable to link as hub is in a different room.  I have tried WPS and switching Broadband hub off and on again and still not connecting via Bluetooth.  Both my iPad and mobile are showing Bluetooth connected. Any suggestions please, I don’t really want to have to buy a new printer as dint use it that often. 

1 REPLY 1

‎07-22-2025 05:51 AM

HP Recommended

m15w Wi-Fi Reset instructions

Reference: m15w

Wi-Fi direct mode uses the PIN. This is useful if you want to avoid configuring or using the modem / router.

To use Wi-Fi Direct, make sure it is enabled.
To check Wi-Fi Direct name and password (pin), print a configuration report by pressing
and holding the Resume/Cancel LED starts blinking, and then release the button.

A video showing this for m15w is here

 


setup using iPhone or iPad
https://www.youtube.com/watch?v=ezYcwQ-3x48&ab_channel=HPSupport

setup using android phone or tablet
https://www.youtube.com/watch?v=x_sUA5YuYmc&ab_channel=HPSupport

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