HP Not listing the HP OfficeJet 5660 or 5055 All-In-One-Printers

[ScootCoot]

So, HP's solution to the wireless printing issue I am now encountering since the last MS Windows 11 updates is to buy a new printer from HP...? Really...? I've jumped through countless hoops trying to get my HP OfficeJet 5660 & 5055 wireless printers to print but nothing works... Yes, I've downloaded the latest drivers and yes, I have done a lot of troubleshooting via HP and now, trying this community forum...  Both printers were working fine - i.e., printing wirelessly - but after the last few Microsoft Windows 11 updates both printers - even though recognized by HP for the monthly charge for the ink & paper program - print jobs just languish in the print que as the little animate arrow icon goes round 'n round but nothing gets printed...

Has anyone else experienced this...?  Also, HP doesn't really want to help because the warranty of said printers expired and, when entering the printer models, they don't even show in the list HP shows... So, does this mean the printers are obsolete and HP wants nothing to do with them...? My guess is, yes - HP could care less about the printing issues I am currently encountering because I don't have one of their shiny new HP printers... Sheesh...

[Hawks_Eye · Accepted solution]

Hi @ScootCoot 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for your patience. Based on recent updates to Windows 11 and the symptoms you've described—print jobs stuck in queue, wireless printers recognized but not printing—this is a resolvable compatibility issue. Here's a structured fix plan tailored to your HP OfficeJet 5660 and 5055 models:

Step-by-Step Fix for Wireless Printing Issues After Windows 11 Update

1. Uninstall and Reinstall Printer Drivers

• Go to Settings > Bluetooth & Devices > Printers & Scanners
• Select your HP printer > Remove
• Visit HP’s official driver page:
  • HP OfficeJet 5660 Drivers
  • HP DeskJet 5055 Drivers
• Download and install the Full Software Solution for each printer
• Restart your PC

2. Set Printer as Default

• Go to Settings > Printers & Scanners
• Select your HP printer > Set as Default
• Disable “Let Windows manage my default printer”

3. Restart Print Spooler Service

• Press Win + R, type services.msc, press Enter
• Locate Print Spooler, right-click > Restart
• Double-click and set Startup Type to Automatic

4. Use HP Smart’s Diagnose & Fix Tool

• Open the HP Smart app
• Click the wrench icon (bottom left)
• Select Diagnose & Fix and follow prompts

If the issue persists, you can also refer to HP’s official support article:
HP Printer Does Not Work After Upgrading to Windows 11

Let me know if you'd like help checking your print spooler status or reinstalling the correct driver package.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye