HP Office Jet 4620 WPS Connectivity Issue

[Asif1414]

My internet router doesn't support WPS connectivity and I can't connect my printer to the Wifi. When I connect through usb to my pc and open HP smart app, it says "Not supported" in Network information. is there any other way I can connect it to my wifi?

[Raj_05]

Hi @Asif1414,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your router doesn't support WPS (Wi-Fi Protected Setup), you can still connect your HP OfficeJet 4620 to your Wi-Fi network using other methods. Here’s how you can do it.

Using the Printer's Control Panel

1. Turn on your printer and ensure it’s in a ready state.
2. On the printer’s control panel, press the Wi-Fi button (it might look like a wireless signal icon) to access the wireless settings.
3. Select Setup or Network Setup (this option might vary based on your printer’s model).
4. Choose Wireless Setup Wizard. The printer will search for available networks.
5. Select your Wi-Fi network from the list of available networks.
6. Enter your Wi-Fi password when prompted and confirm the settings.

Using the HP Smart App

1. Download and install the HP Smart App on your PC or mobile device if you haven’t already.
2. Open the HP Smart App and choose Add Printer.
3. The app should detect your printer and guide you through the setup process. Follow the instructions to connect the printer to your Wi-Fi network.

Using HP Printer Software

1. Connect your printer to your PC via USB.
2. Download and install the latest version of HP Printer Software from the HP website if you haven’t done so.
3. Run the HP Printer Software on your PC and choose the Wireless Setup option.
4. Follow the on-screen instructions to connect your printer to your Wi-Fi network.

Manual IP Address Configuration

If you’re comfortable with configuring IP settings manually:

1. On your PC, access your router’s settings and note the IP range and subnet mask.
2. On the printer’s control panel, go to Network Setup and select TCP/IP Configuration or Manual IP Setup.
3. Enter an IP address that is within your network’s IP range, subnet mask, and gateway. This should match the configuration of your router.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support