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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
HP Recommended
HP OfficeJet Pro 6975 All-in-One Printer
Microsoft Windows 11

I am trying to set up instant ink for my printer, but in order to do that, I need the code which is included in my printer's email address. When I press the button to get the info page to print or toe acquire the email address, I just get a message that says, "Acquiring email address," with the blue rotating circle above the message. It will then return to the home screen after several minutes of doing this. How do I fix this problem?

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