HP Office Jet Pro 9125e

[cscott910]

My Lenovo laptop wont connect to the HP printer, it show it is in idle mode. But I have shut down, reconnected wifi and nothing works

[Dragon-Fur]

@cscott910 

Welcome to the HP Community --

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@cscott910 wrote:

My Lenovo laptop wont connect to the HP printer, it show it is in idle mode. But I have shut down, reconnected wifi and nothing works

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Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

What you do to correct the issue depends on the underlying cause.

 Microsoft - Troubleshooting offline printer problems in Windows

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

If your printer is assigned a manual / static IP address it is better able to find its way back onto the network.

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

-- Additional Troubleshooting / Details / Examples --

If you can use it, consider Ethernet -- it's generally more stable.

Make sure your router is updated and configured correctly for the type of connection you are using.

Yes, I know.

People do sometimes ignore their routers.

A weak, outdated, poorly configured router is the bane of any network.

If you are forced to use Wireless, add printer and router placement to the list -- obstructions, distance, interference, too many devices, too much load -- these can impact connections.  If the printer suffers when using 5GHz, move the printer over to the 2.4GHz frequency.  A little slower is always better than fast and flaky.

Consider using an assigned (static, manual) IP address to improve stability and provide the printer the means to find its way back onto the network should it become disconnected.

Open

  User Guide - HP OfficeJet Pro 9120e Series

Start here:

Reset the Printer - Page 90

The instructions say to leave unplugged for at least 15 seconds.

If you can stand it, perhaps leave the printer unplugged for 60 seconds.

Next, 

Go to Restore Settings - Page 109

Restore the network settings to their defaults.

Note

Lacking any type of network connection, yes -- you'll have to use the printer's control panel to configure the settings.

See the user guide and...

-- Additional Information --

  HP printer setup (Wi-Fi Direct)

If you can get the printer to connect to your network at all, even temporarily, you can try using the Embedded Web Server (EWS) to change the settings over to a working IPv4 network connection.

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Printer -- Restore Network / Restore Factory

Open your Browser

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Section General 

Restore Default Settings 

OR

Restore All Factory Defaults

Example – EWS Setup – IPv4

EWS > HP Document / How-to (Basic format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Alternate EWS format (Select newer printers and select Laser Printers)

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Section Network > Primary Ethernet

Check / Adjust Status > IPv4

OR 

Check / Adjust IP Config > IPv4

OR

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Section Network > Wi-Fi > Section IP Config > IPv4

 

Notes

• If your browser security will not allow you to open EWS, try a different browser.
• It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.
• If needful and if supported, set the Band Frequency to the frequency you want the printer to use.
• If you assign a manual / static address on the printer, update your router to reflect the assigned IP address.
• EWS sections might be locked and require the printer’s PIN number to access.  Find the printer’s default PIN inside the ink cartridge ink cartridge / area, or perhaps on the bottom or back of the printer.  Check your printer’s User Guide first chapter for details – search the document for “ PIN “.

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Message Content References

-- Take advantage of the extensive HP Video collection --

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Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 HP OfficeJet Pro 9125e All-in-One Printer 

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