HP Office jet 8710

[jan1of3]

I have an HP OfficeJet 8710 printer. It prints and scans. We got a new Wi-Fi today from a different company and on the computer itself. I got it connected to our Wi-Fi but it won’t print it says off-line. I’ve tried everything restarting my computer restarting the printer And nothing will print. When I go under my Wi-Fi settings and I see HP OfficeJet I click on it. It wants me to put in our Wi-Fi password and when I do it says it’s not good a security key or something like that. Can anyone help?

[BeemerBiker]

Watch the reset video. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct.  See page 107 of the user manual

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

You may need to reset the printer.

Get HP Smart from the Microsoft Store

Click for the Official HP setup video

Click here for unofficial YouTube Wi-Fi setup

full feature driver May 2022

OfficeJet Reference

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.