HP OfficeJet 250 Mobile All in One Stuck on Error Message

[jbusch9]

Hello! I am having trouble with my HP Office Jet 250 Mobile All in One. I set it up weeks ago and successfully printed several things. Today I received the error message "Printer Error: There is a problem with your printer. Turn the printer off, then on." I have done this several times as well as all recommended troubleshooting options including resetting my Wifi router. I cannot get rid of the error message or look at any other menu options. The wifi also seems to be disconnected, but I can't do anything with the error message present. Please help - thank you!!

[Nal_NR]

Hi @jbusch9,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the printer error.

If your HP OfficeJet 250 Mobile All-in-One printer is stuck on the error message "Printer Error: There is a problem with your printer. Turn the printer off, then on," and restarting the printer and other troubleshooting steps have not resolved the issue, you can try the following more in-depth troubleshooting steps:

Step 1: Perform a Power Reset

Turn Off the Printer:

• Press the power button to turn off the printer.

Unplug the Printer:

• Disconnect the power cord from the back of the printer and the wall outlet.

Wait for a Minute:

• Wait at least 60 seconds to ensure a complete power reset.

Plug In and Turn On:

• Reconnect the power cord to the printer and the wall outlet.
• Turn on the printer and check if the error persists.

Step 2: Check for Paper Jams

Open All Accessible Doors:

• Open the printer's front and rear access doors and check for any paper jams or obstructions.

Remove Any Jammed Paper:

• If you find any jammed paper, gently remove it to avoid tearing. Ensure there are no small pieces left inside.

Close All Doors:

• Close all access doors securely and try turning the printer on again.

Step 3: Check Ink Cartridges

Remove and Reinsert Ink Cartridges:

• Open the ink cartridge access door.
• Remove the ink cartridges and check for any obstructions or ink leaks.
• Reinsert the ink cartridges firmly into their slots.

Clean Ink Cartridge Contacts:

• Use a lint-free cloth lightly moistened with distilled water to clean the electrical contacts on the ink cartridges and inside the printer.

Reinstall Ink Cartridges:

• Reinstall the ink cartridges and close the access door.

Kindly check the next set of steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @jbusch9,

Please find the next set of steps below. 

Step 4: Perform a Hard Reset

Turn Off the Printer:

• Press the power button to turn off the printer.

Disconnect All Cables:

• Disconnect the power cord, USB cable, and any other connected cables.

Hold the Power Button:

• Press and hold the power button for at least 15 seconds.

Reconnect Power:

• Reconnect the power cord and turn the printer back on.

Step 5: Update Printer Firmware

Connect to the Internet:

• Ensure your printer is connected to the internet via Wi-Fi or an Ethernet cable.

Check for Firmware Updates:

• Go to the printer's control panel and navigate to Setup or Settings.
• Select Printer Maintenance or Service, then choose Update the Printer or Firmware Update.
• Or click here and select your current OS. 

Follow On-Screen Instructions:

• Follow the prompts to check for and install any available firmware updates.

Step 6: Perform a Partial Reset

Turn Off the Printer:

• Press the power button to turn off the printer.

Hold Buttons for Partial Reset:

• Press and hold the Power button and the Cancel button together for 15-20 seconds.

Release Buttons:

• Release the buttons and turn the printer back on.

If none of the above steps resolve the issue, it may indicate a more serious hardware problem. Contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[jbusch9]

Hello! Thank you for your response - I followed these steps but the problem is not solved. I cannot complete step 5 because the error message will not clear to allow me to click things on the screen. The home button, back button, and question mark button do not work. I just purchased new ink for the printer but I can't insert it due to this error message. Please help! Thank you!

[Nal_NR]

Hi @jbusch9 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!