HP OfficeJet 5255 will not print documents from my computer

[Angela4924]

I have been unable to print PDF's or any other type documents from my computer for quite a while.  The printer will print out a blank page.  My ink levels are fine.  It does print okay when placing a document on the glass using the HP Smart App. I have tried troubleshooting several times with the Diagnostics Feature but each time it indicates No Issues.  I checked for updated software and drivers and it is okay. I also went from wireless to attaching a USB from the computer to the printer, but still no luck.  I just don't know what else to do.  I am tired of constantly replacing printers.  Help!

[Betty0610]

@Angela4924

Welcome to the HP Support Community.

Uninstall and reinstall the HP Smart App.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!