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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- HP OfficeJet 5740 Printer PC and printer are both on wirel...

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11-20-2021 01:25 PM - edited 11-20-2021 01:29 PM
Printer is connected to wireless. Has its own IP. Computer sees the printer in the printer section. But will not. Communicate any print jobs. Printer will print internal. Output. But nothing. Then I try. From my PC. The real Pitts is. my 5 year old laptop prints to it just fine. So. Makes a hair pulling incident. Specially when it worked a while ago and then quit again.
11-21-2021 01:54 PM
The good news is that the printer listed as compatible with Windows 11.
I realize that is not useful when the printer won't do what it ought.
Windows 11 compatible HP printers
Add to your checkpoints...
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Personally, I am more fond of a nice Ethernet connection (printer to router) than I am of using Wireless to connect the printer to the network. Personal choice.
NOTE: Ignore this section if not relevant
If your network is supporting both 2.4GHz and 5GHz,
Make sure the router is supporting your 2.4GHz-only printer on its SSID named network.
Example
SSID_Dual_Band_Example_8
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Static IP address is good.
If you have not done so, change the connection type to TCP/IP
Check afterwards - changing the connection might be enough to kick everything back into shape...
Method - Create TCP IP port (InkJet Printer)
Find printer's IP / IPv4 address
Print a Configuration Page
OR
Tap on the wireless icon on Printer Control / Display Panel
Control Panel > icon view > Devices and Printers
Right-Click on the printer > Left-Click Printer Properties
Select Tab Ports > Add Port
Select Standard TCP/IP Port > New Port and follow the wizard.
Use / Enter IP address for the printer.
Example - How-to “Create TCP Port” Contributed by greenturtle
Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”
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What about the printer software?
If you "upgraded" to Windows 11,
If you have not done so,
Take a look at the printer software installation.
You might need to take it out and reinstall it.
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>>> Check / Install the Full Feature Software / full driver printer software
The full driver provides the foundation on which other programs and printing software depend.
Preparation - Install Full Driver Printer Software
If you have not done so,
In addition to the HP Smart application,
Install the Full Feature Software / full driver printer software for the printer.
HP Smart and other print software / applications benefit from having the full driver installed.
Make sure your VPN is switched Off when installing software.
Printer Software Check - Is the printer software installed?
Notes
When the full driver printer software is installed,
Find the printer software listed in Control Panel > icon view > Programs and Features.
The installation of the full printer software adds two shortcut icons to the Desktop.
The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools
HP Scan is named for itself and provides a direct call to the HP Scan software.
Programs_and_Features_Printer_Desktop_Icons_4
Next...
Printer software installed but not working?
NOTE: If the printer software shows installed but is not working as expected,
Uninstall the printer software from Control Panel > icon view > Programs and Features
Restart the computer and log in
What if?
If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...
Microsoft: Fix problems that block programs from being installed or removed
OR
Revo Uninstaller (Free version)
then
Restart the computer and log in
Reminder: If using USB, disconnect the USB printer cable between the printer and the computer before installing software. (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.
Install a fresh copy of the Full Feature Software / Full Driver printer software
Restart the computer and log in
===============================================================
Next...
Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software
For printers that support the option,
Use the Easy Start Software wrapper to install and configure the printer software.
- Home Page - HP Easy Start
- Open Category Software and Drivers
- Open Topic: Software-Utility
- Download-and-Save the current version of the Easy Start wrapper to install your print software
- If using USB: Disconnect the USB cable between the printer and computer before installing the software.
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- Select to install the “Full Driver” / “Full Feature Software” / "Basic" software
- If using USB: Connect the cable when instructed to do so (near the end of the installation process).
- After the software is installed, Restart the computer and log in.
Optional Notes >> Easy Start... The Journey
- Full Administrator Rights are required to complete the HP Software installation.
- About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the Smart application). If necessary, select the "Basic" Software.
- Skip / Ignore suggestion(s) that you add anything you do not want / need at the moment. For example, you do not (at the time of installation) need an HP Account and you do not need or want to sign up for Instant Ink just because you are loading the printer software.
- Full driver provides access to the printer features on which other applications / software might depend.
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References / Resources
Specifications - What the printer can do
HP Officejet 5740 e-All-in-One Printer (B9S76A, B9S78A, B9S79A) Specifications
Adobe Reader DC – Install Whether You Use It or Not
If you have not done so,
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
HP OfficeJet 5740 e-All-in-One Printer series
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Question / Concern Answered, Click "Accept as Solution"
01-09-2022 04:25 PM
Ran all your suggestions and no go. The real irritation is that all phones and other laptops work just fine with the printer---go figure thanks for suggestions. Oh and the hd wire to router not an option --it's a location/space issue!