HP OfficeJet 5740 e-All-in-One Printer quit connecting wirelessly

[SCOTT0613]

HP OfficeJet 5740 e-All-in-One Printer quit connecting wirelessly. I have attempted all solutions to reconnect. No success. My other devices connect wirelessly with the same router .

[Jerry_57 · Accepted solution]

Hi @SCOTT0613,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet 5740 e-All-in-One Printer is having trouble connecting wirelessly, while other devices can connect to your router without issue. Try the following troubleshooting steps:
 

Restart Your Printer and Router:
 

• Turn off both your router and printer, wait for 30 seconds, and turn them back on. Ensure the router comes on first before the printer.

Check Wireless Settings:
 

• From the printer control panel, touch the Wireless icon.
• Check if the wireless is turned on. If the status shows as "Wireless Off," turn it on from Wireless Settings.

Run the Wireless Setup Wizard:
 

• On the printer control panel, click on the Wireless icon and go to Wireless Settings.
• Select the Wireless Setup Wizard, and follow the on-screen instructions to connect the printer to your network.

Print a Wireless Test Report:
 

• Check the wireless status and network configuration by printing a Wireless Test Report from your printer’s settings. This report may contain specific error messages or suggestions.

Check for Interference:
 

• Ensure there are no obstructions (such as walls or metal objects) between your printer and router; these might interfere with the wireless signal.

Firewall and Security Software:
 

• Temporarily disable any firewall or security software on your computer that might block network traffic.

Update Printer Firmware:
 

• Ensure your printer's firmware is up to date. Visit the HP Support website and download any available firmware updates.

Reset Network Settings:
 

• You can reset the printer’s network settings to factory defaults via the setup or network settings. Re-run the Wireless Setup Wizard.
  
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support