HP OfficeJet Pro 8710

[Carol8710]

My printer goes offline constantly and only way to get it to work is to delete it and reinstall.  That worked fine for a few times but now it cannot find the printer.  Then when the printer was finally found, the printer cannot connect to the laptop, even though both are on the same network.  This is becoming very frustrating.  Currently I have it connected by an internet cable to the laptop.  Printed once, then comes up saying printer has an error.  This printer is not worn out.  We recently got fiber optic installed and now it is even worse with the printer.  GRRRR

[Dragon-Fur]

@Carol8710 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

The fiber optic service might -- or might not -- be compatible.

Regardless, if the printer was going Offline before this, sure -- the new service type could be related or could be just one more nail in the box.

If you are running a Dual Band Network, this can also complicate things during the initial setup.  That said, after you have created a separate SSID named network for each frequency and told the printer the type of connection and which SSID named network it should use, the connection generally "sticks".

If you have not done so, consider using / assigning a manual / static IP address to help stabilize the printer on the network.

 "Worn out" might relate to the printer hardware.  In general, the wireless radio built into the printer does not fail.  Yes, it can do so but hardware failure of this type is not common.

Offline is a particular condition that is related to how the printer is seeking and connecting to the network and how the printer software is able to interact with that process.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

References / Resources

----------------------------------------------------

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off , Network SSID name , Security Settings , Passphrase / Password

In Advanced

Select and connect to the correct SSID / network name for the bandwidth you are using.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Dual Band Network

If your router supports it,

 Create a separate SSID named network for each frequency (5GHz and 2.4GHz).

Connect the printer to the SSID network on the frequency / band you want it to use.

Reminder:  Some printers only support 2.4GHz

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance between router and device (printer)
• 5GHz is faster

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_16

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Printer Specifications for HP OfficeJet Pro 8700 Printers

========================

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8710 All-in-One Printer series 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Carol8710]

Thank you - will give this a try.