HP OfficeJet Pro 9018 - Wireless Disabled, Can't Re-enable - Firmware Issue

[Frustrated0401]

Hello HP Support,

I have an HP OfficeJet Pro 9018 (approx. 3 years old) that suddenly shows “Wireless: Disabled” on the configuration page. There is no Ethernet cable connected, and the Wireless Setup Wizard is not accessible. The network menu only shows Ethernet.

I have attempted:

• Restoring factory settings

• Restoring network settings

• Power cycling

• All suggested touchscreen reset sequences

I’ve been informed by HP phone support that it is out of warranty, but this appears to be a firmware-related lockout, not standard wear or user error.

Serial Number: Removed

I am requesting support to re-enable the wireless functionality or guidance on how to perform a semi-full reset (which is not accessible through the interface).

Tami

[VikramTheGreat]

Hi @Frustrated0401,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out — and for the clear, detailed description of what you’re experiencing with your HP OfficeJet Pro 9018. I can completely understand how frustrating it must feel to have your wireless functionality disappear overnight, especially after trying every recommended reset with no success. You've done everything right so far.
 

Let’s go over this carefully.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon in the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support